There are a few ways for staff to report problems with the computers or network in their classrooms. The telecommunications shop will continue to support teachers with PC and networking problems via the Juniors and Seniors in our program
In any trouble report, the
necessary information we need is;
Computer name
Room number
Description of the problem.
The preferred method for reporting problems is described below:
Visit
http://techhigh.us and click the
button
Next
click on the button for
If you would like to submit a support case (problem, question, or comment), you must first register .If you have previously registered with the Customer+Center then enter your previously registered Username and Password and press Login. Please note that you must register with your techhigh.us mail address to get e-mail notifications.
Then enter the trouble report on the Create New Case form.
You can create a new case or check the status on an existing case.
Fill out as much information as you can and submit the case. You will receive a confirmation via e-mail that your case has been assigned to a group.
In any trouble report, the
minimum information we need is;
Customer name
Room number
Description of the problem.
If you don't have internet service anywhere close by, you can ask someone else to open a case on your behalf. The case can come from anyone you know whose account access to the ticket system is working.
If you have a new teacher in your department please open a case with the information
(e.g.., the teacher's full name and which building/room they will be teaching
in). We should be able to set up accounts and e-mail quickly if they already
have a PC or are going to share a PC with an existing teacher. If they need a PC
or networking it will just take a little longer. Delegated Admins can reset
existing user's passwords rather quickly.
We prioritize the activity according to the system generated report time. Those
teachers that have been on the list, and waited longer, will have a higher
priority than new trouble reports.
If you check the status of your case online and don't see the report, we don't
know you have a problem. It will not get prioritized.
Thanks for your support!
Frank Mann
Telecommunications Instructor CCAI-CCNA, MCSE
Cisco Networking Academy
Worcester Technical High School
One Skyline Drive, Worcester, MA 01605
http://techhigh.us
508.799.1971